Job Description:

Senior Ifrastructure Technician

£20.44 per hour

Monday - Friday 37.5 hours

Temporary Contract

Norwich

We are looking for an experienced Senior Infrastructure Technician to provide third-line technical support The role will be responsible for maintaining and supporting critical digital infrastructure, including EOC systems, Windows server infrastructure, LAN/WAN networks, telephony and business applications.

You will act as a senior technical resource within the Digital Team, supporting complex technical issues, maintaining system availability and contributing to infrastructure, security, asset management and digital projects.

• Provide third-line technical support across networks, hardware, software, telecommunications and critical EOC systems.
• Manage the daily maintenance, monitoring and availability of Trust-wide digital infrastructure.
• Act as a senior technical resource, supporting and advising first- and second-line technicians.
• Diagnose and resolve complex technical issues, escalating to third-party suppliers where required.
• Plan and deliver system upgrades, repairs, maintenance and technical improvements.
• Monitor system and network health and ensure issues, risks and incidents are appropriately escalated.
• Support technical workstreams within digital and infrastructure projects.
• Provide technical advice to managers and users on systems, infrastructure and resilience.
• Assist with the specification and procurement of hardware, software and digital systems, ensuring value for money.
• Maintain IT asset records, supplier information and contracts.
• Support information governance, digital security and compliance requirements.
• Provide technical training and guidance to users when required.
• Participate in the on-call rota and provide technical support during major incidents.
• Deputise for the Digital Delivery Manager (Infrastructure) when required.
• Manage and prioritise your own workload while supporting wider Digital Team requirements.

The ideal candidate will have strong experience in third-line infrastructure support, with a broad technical understanding of networks, servers, hardware, telephony and business-critical applications. You will be confident troubleshooting complex issues, working with suppliers and supporting technical projects within a fast-paced environment.

Acorn by Synergie acts as an employment agency for permanent recruitment.