Job Description:

Travel Agency Administrator

Norwich, Norfolk | Full-time | £26,600 – £27,600 per annum + discretionary bonus

Are you highly organised, detail-focused and passionate about delivering excellent customer service?

We’re recruiting for a Travel Agency Administrator to join a specialist tour operator offering bespoke worldwide travel experiences to a discerning client base.

This is a varied and rewarding role where attention to detail really matters. You’ll be responsible for ensuring clients receive a seamless experience before, during and after their travels, coordinating arrangements and making sure every detail is handled accurately and professionally.

This is not a sales role – it’s an opportunity for someone who takes genuine pride in providing outstanding service, keeping things organised and getting the details right.

The Role

Monday to Friday, 08:30am to 5pm 

Your responsibilities will include:

• Providing a consistently high level of customer service
• Preparing and issuing accurate travel documentation
• Coordinating flights, transfers and accommodation
• Responding to customer enquiries via phone, email and social media
• Maintaining accurate and up-to-date client records
• Monitoring and processing payments
• Liaising with suppliers to confirm arrangements and resolve queries
• Supporting internal teams to ensure bookings run smoothly from start to finish

About You

We’re looking for someone who is:

• Highly organised with excellent attention to detail
• Calm, reliable and able to work effectively under pressure
• Professional and confident when communicating with customers and suppliers
• Comfortable managing multiple tasks and prioritising workloads
• Confident using Microsoft Office and a range of computer systems
• A good problem solver with sound judgement
• Naturally customer-focused and committed to high standards
• A positive team player who takes pride in doing a job well

Previous experience within travel, administration, customer service or a similar environment would be advantageous, although industry experience is not essential. Full training will be provided to the right candidate.

If you’re someone who takes pride in getting things right, enjoys looking after customers and thrives in a role where accuracy, organisation and service really matter, we’d love to hear from you.

Contract Personnel are one of East Anglia’s longest-standing, leading independent recruitment agencies – established in 1989. Offering Temporary and Permanent recruitment solutions, we keep you updated with the latest opportunities and support you throughout your job search.

Contact Rosie or Hannah at Contract Personnel for more details today!